What is covered
Our workmanship promise
- The plumbing labour and workmanship carried out by AFS
- Workmanship faults reported within 12 months of completion
- A return visit and reasonable remedial work where an AFS workmanship fault is confirmed
No call-out charge
10% off for OAP & Blue Light customers
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12-month workmanship guarantee.
If an AFS workmanship fault appears within 12 months of completion, contact us promptly and give us the opportunity to inspect it. Where the fault is ours, we will put the workmanship right without a labour charge.
What is not covered
Fair limits
- Unrelated faults, pre-existing defects or hidden problems outside the agreed job
- Damage caused by misuse, accidental damage, freezing, scale, movement or third-party work
- Customer-supplied parts and products, which remain subject to their own supplier or manufacturer terms
- New blockages or recurring restrictions caused by the condition or use of the drainage system
- Parts failure after installation where the product itself, rather than the installation, is at fault
Reserved engineer time
Appointment confirmation fee
For selected non-emergency appointments, AFS may ask for a small confirmation fee before reserving engineer time. This is not an extra call-out charge: it is credited in full against the final invoice.
- The amount and terms are confirmed before the appointment is reserved.
- It is transferred to a new appointment when reasonable notice is given, normally at least 24 hours.
- It is refunded if AFS cancels and cannot offer a suitable alternative.
- For late cancellation, no access or a no-show, AFS may retain only the reasonable amount needed to cover the time and direct loss caused.
How to make a claim
Tell us promptly and let us inspect.
Call or message AFS with the original job details, the date the issue appeared and clear photos or video where possible. Please do not ask another contractor to alter the work before AFS has had a reasonable opportunity to inspect it, except where urgent action is necessary to prevent damage or make the property safe.
This voluntary guarantee is additional to, and does not replace or restrict, a customer’s statutory rights. Manufacturer or supplier warranties may also apply to parts and products.
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