Is this a plumbing emergency?

Call urgently when

• Water is actively escaping and you cannot isolate it.
• A leak is affecting electrics, a ceiling is bulging, or water is entering another property.
• A toilet is overflowing and will not stop, especially when it is the only usable toilet.
• Freezing conditions have stopped the water supply or a frozen pipe has split.
• A plumbing fault is making a business, care setting or occupied property unsafe to use.

A booked repair may be better when

• A dripping tap or small contained leak can be fully isolated.
• A toilet still works and is not leaking or overflowing.
• A sink, bath or shower is draining slowly but no wastewater is backing up.
• You need a planned replacement, alteration or maintenance visit.

Still unsure?

Call AFS and explain what is happening, or send photos and a postcode on WhatsApp. Honest triage helps avoid an unnecessary emergency call-out while making sure genuine risks are not left to get worse.